SHIPPING POLICY

Standard Shipping

All orders with Standard Shipping are shipped out Monday through Wednesday for delivery in 1-2 days, to ensure delivery before the weekend. If you place your order on Monday, available products will ship on Tuesday, Tuesday orders ship on Wednesday, Wednesday through Friday orders ship on the following Monday, and Saturday and Sunday orders ship on the following Tuesday. Your products will be shipped in an insulated cooler with dry ice to ensure they remain frozen throughout shipping. Orders may be shipped to anywhere within the contiguous U.S.  For orders outside the U.S. or to Hawaii, Alaska or P.R., please contact NuLife Customer Service via email or our toll-free number for shipping options and costs.

Express Shipping

Orders with Express Shipping are shipped out Monday through Thursday for overnight delivery. Orders placed Monday through Wednesday are shipped the next day. Orders placed on Thursday through Sunday are shipped on Monday.

Shipping Guarantee

A tracking number will be emailed to you on the day your order ships and you are responsible for receiving the package on the first delivery attempt. You do not need to be present at the time of delivery, but you are responsible for ensuring that your order is placed in your freezer on the same day of delivery. We cannot be responsible for product damage resulting from failure to properly freeze product upon receipt. 

NuLife Foods guarantees that our frozen products will arrive to you at the proper temperature within the specified timeframe stated on your shipping confirmation. If this does not occur, we will provide replacement of any resulting damaged product and file a claim with the shipping company on your behalf. We don’t want our customers to have to worry about shipping problems-that’s OUR job!

Returns and Refund Policy

For the safety of our customers, NuLife Foods cannot accept returned food items, regardless of their condition; therefore, an order that has shipped cannot be cancelled or returned and refunded. However, if you wish to cancel an order before it has been processed and shipped, you may call our customer service center to cancel your order and request a full refund.

Upon receipt of your NuLife Foods order, please review the contents as promptly as possible. If there are any issues or questions, please call or email our customer service department immediately. We will review your concerns and work with you to resolve your issue to the best of our ability. If there is an issue with any product, we may request that the product be returned for investigation and we will gladly issue a replacement product as appropriate. Please note that any issue with product or delivery must be reported within 3 days after delivery.